Refund Policy

1. Failed generation credit returns

If a generation submission fails or the upstream provider reports the task as failed, Cdance's application workflow returns the credits charged for that task after the failure is recorded. The account transaction history records the return.

• This restores Cdance credits; it does not refund the subscription or credit-pack payment
• Check My Videos or My Images and your account transactions
• If a failed task has no matching credit return, email the task ID and account email to contact@cdanceai.com

2. Payment refund eligibility

You may request a refund to the original payment method only when all of the following are true:

• The request is sent within three calendar days of the relevant subscription or credit purchase
• No credits from that purchase or subscription have been used
• You provide enough information to identify the account and Stripe payment
• The payment has not already been refunded, disputed, or charged back

3. Items normally not eligible

• Requests made after the three-day window, unless applicable law requires otherwise
• Subscriptions or credit packs from which any credits have been used
• Expired, promotional, bonus, manually granted, or previously returned credits
• Dissatisfaction with a successful probabilistic output when the selected model and requested settings were delivered
• Loss caused by violating the Terms, Safety Policy, or third-party provider rules

4. Cancellation and renewal

Canceling a subscription stops future renewals but does not automatically refund the current paid period. Unless an approved refund or applicable law requires otherwise, access remains active until the end of that period. Cancel before the next billing date to prevent the next charge.

5. How to request a payment refund

• Email contact@cdanceai.com with subject REFUND REQUEST
• Include your Cdance account email, Stripe receipt or order number, purchase date, and reason
• State clearly whether any credits were used
• Send the request within three days

6. Review, fees, and timing

We normally respond within one to two business days. We may verify usage and payment records. Where permitted by law, non-refundable payment-processing fees may be deducted from an approved refund. After Cdance submits an approved refund, the bank or payment provider controls when funds appear.

7. Mandatory rights and contact

Nothing in this policy limits non-waivable consumer rights or refunds required by applicable law. For questions, contact contact@cdanceai.com.