Cdance credits, failed generations, expiry, and refunds

1. The editor shows the generation cost

A generation consumes credits according to the chosen model and compatible settings. Review the estimate before submission; longer or higher-resolution outputs can cost more where supported.

• Your current balance appears in the signed-in navigation
• Credits are reserved or deducted when a task starts
• Your account records credit transactions

2. Failed model tasks return credits

If a submission fails or the provider reports the task as failed, Cdance's generation workflow automatically returns the credits charged for that task and records a refund transaction. This is a credit return, not a cash refund.

• Check My Videos or My Images for the task status
• Check the account transaction history for the returned credits
• Contact support with the task ID if a failed task has no matching credit return

3. Different credit pools have different lifetimes

Subscription credits refresh on the plan's grant schedule and do not roll over after the applicable cycle. Purchased top-up credits are valid for two years. Promotional credits may have a shorter expiry that is recorded with the grant.

• The system spends monthly credits before expiring credit batches
• Canceling a subscription stops future renewals; current access continues through the paid period
• Expired credits are excluded from the available generation balance

4. Monetary refund eligibility

For a subscription or credit purchase, you may request a payment refund within three days only if no credits from that purchase or subscription have been used. Processing fees may be deducted where permitted. Statutory consumer rights still apply.

• Email contact@cdanceai.com
• Include the account email and order or receipt number
• Send the request within three days of purchase
• Explain whether any credits were used

5. Keep billing evidence

Stripe receipts, the account email, and Cdance transaction IDs make support faster. We normally respond within one to two business days; the payment provider controls how long an approved refund takes to appear.